Frequently Asked Questions
Everything you need to know about bringing the ultimate pizza experience home.
How long does it take for an Ooni oven to heat up?
Most Ooni pizza ovens reach their optimum cooking temperature of 950°F (500°C) within 15 to 20 minutes, allowing you to cook a stone-baked pizza in just 60 seconds.
What is covered under the Ooni warranty?
We offer a standard 1-year warranty on all products, which can be extended to 3 or 5 years for our pizza ovens if you register your product on our website within 60 days of purchase.
What is your return policy?
We offer a 60-day return policy. If you're not satisfied with your purchase, you can return it within 60 days of receipt for a full refund, provided the item is in its original condition and packaging.
Do you offer free shipping?
Yes, we offer free shipping on all orders over $35 within the contiguous United States. Shipping costs for international orders or smaller accessories are calculated at checkout.
Which fuel type should I choose: wood, charcoal, or gas?
Wood and charcoal are perfect for those who love the traditional smoky flavor and process. Gas is ideal for convenience and precise temperature control. We also offer multi-fuel models for the best of both worlds.
Can I use my Ooni oven indoors?
Ooni ovens are designed for outdoor use only. They must be used in a well-ventilated outdoor space to ensure safety and proper performance.